BCD Meetings & Events is a world leader in corporate meetings and events. Qondor enables them to spend more time doing what matters.
Being customer-centric is all about creating positive customer experiences. Making sure that the customer is at the very centre of your business’ philosophy. BCD Meetings & Events, a global meetings and events player, is one of those companies truly committed to building a strong customer focus. Gunilla Björk, Senior Director and responsible for the Nordic region, has been working with Qondor for several years.
-We implemented Qondor in Norway and Sweden in 2015. I was familiar with the platform, and liked the way it simplifies and creates a modern feel for our customers, explains Gunilla.
Informed and more connected
Today’s customers are better informed and more connected than ever before. With videoconferencing on the rise, greater emphasis on environmental sustainability and new business requirements, meetings and events companies are facing new challenges.
-Our customers are collaborating in new ways. Coupled with an increasing number of new requirements and policies we need to work hard to maintain our market share, says Gunilla
BCD Meetings & Events is an independently managed operating company of BCD Group, a travel industry giant employing 14,000 people worldwide. In the Nordic region, BCD Meetings & Events uses Qondor’s all-in-one platform for several important tasks, including project management and proposals.
– Our project management has been simplified, and we’re all on the same platform. The proposal feature is also really important. Not only does it show we’re using the latest technology, it also reassures our customers that everything’s taken care of, says-Gunilla
Making time for memorable experiences
While Björk is happy with the time-saving benefits they’re experiencing internally, she believes the real benefit of Qondor is being able to focus more on creating experiences for her customers.
We have more time to be creative, and more time for each of our customers. That’s the most important thing
-Gunilla Björk
The meetings & events industry is heading into an exciting future, with new technologies, developing markets and new business requirements all playing a role. In this emerging landscape, one-stop cloud solutions that simplify workflows help businesses focus.
-It really makes a big difference. It’s a different way of both collaborating and communicating with our customers, says Gunilla.
BCD Meetings & Events
BCD Meetings & Events is a global full-service meetings and events agency. Headquartered in Chicago, the company employs more than 1,400 people and operates in over 50 countries, with sales exceeding £529 million. BCD Meetings & Events is an independently managed operating company of BCD Group. BCD Group employs over 14,000 people and operates in 109 countries with a total sales of £20 billion. For more information, visit www.bcdme.com.
Challenge
With video conferencing and sustainability thinking on the rise, as well as more stringent business policies in general, meetings and events companies need to work differently to remain competitive.
Solution
Qondor’s cloud-based platform enables BCD M&E to spend more time doing what they do best: Creating memorable experiences for their customers.
