Qondor users had the opportunity to share their thoughts on how they felt about using the Qondor platform to organize meetings, events and travel in 2018 and whether it was making their workday more productive. We are chuffed with the results and pleased to know that 43% of our users reported on saving more than 60% of their time* since switching to Qondor.
1. Overall, how happy are our customers with Qondor?
On a scale of 1-6 (6 being the highest), 97% answered 4 or above, with over half of respondents choosing 6.
Our users work day in and day out in Qondor, so developing a system that provides satisfaction is crucial for us. As we release new updates and features, our product and technical team continuously make improvements to the user interface and experience, as well as developing features that spark joy for our users.
“Qondor is MAGIC and it is the tool I have been waiting for.”
-Anonymous Qondor user
2. How much time do our customers save by using Qondor compared to using Microsoft Word and Excel?*
43% reported that they save over 60% of their time working in Qondor. In an 1,800 hour work year, this equates to 1,080 hours saved per project manager in a year! Yet, a lot of organisations continue to use a great amount of time in Microsoft Word and Excel to handle their projects and sales process.
Imagine how many more sales and revenue could be gained with 60% more time freed up?
HELP IS AT HAND
Our Help Center is designed to help customers find information quickly whenever they need it. It is a beneficial component to using Qondor.
3. So what do our customers think of our Help Center?
The majority of respondents gave us a big thumbs up and reported that the Help Center contained everything they needed. There were no thumbs down, except others had responded that they had not used it much and some didn’t find what they were looking for specifically. With this taken on board, the customer success team focused on making the Help Center more accessible and user friendly.
Whether it’s small or big improvements, the Qondor team documents every update to the platform in online release notes.
4. What do our customers think of our release notes?
On a scale of 1-6 (6 being the highest), the majority of respondents answered 4 or above.
Release notes are available on the Help Center. If significant changes are being made, customers will be informed in advance to avoid minimal disruption and giving them time to prepare. For smaller developments, Qondor ambassadors receive an overview in an email with a link to more detailed release notes during the day of each release.
WE HEAR YOU
There’s always room for improvement.
Thank you to all our customers and users for taking time out to answer our customer satisfaction survey. Along with some heartwarming comments, we also gained valuable insight into areas that can be improved. Know that your opinion truly counts.
Here are just a few examples of the improvements made following customer feedback.
- More keyboard shortcuts (if you’re a Qondor user reading this, what’s your favourite keyboard shortcut?);
- The ability to copy offer texts from previous offers/projects in Qondor’s product search option.
- The option to add more custom text on the form personal information step;
- Improvements on the Accommodation module on forms, so we delivered a more user friendly search tool and unlimited booking time on multi/block bookings.
Our team will continue to better the system to allow our users to create even more greater experiences. We’ve already made some exciting developments this year and there’s more to come!